Client Support Ticket

ROI Managed Services Request Form

Please use the form to report an issue.

A representative from ROI will be contacting you shortly after you submit your issue.

If you have any questions about how to use this form please email support@roicg.com.

Low : Lesser issue that is an annoyance but does not affect system function in a significant way. These tend to be cosmetic issues or affect parts of the system that are rarely used.

Normal : Moderate issue that is an inconvenience but does not affect essential system functions in a significant way. Typically a workaround can be provided that is not cumbersome.

High: Serious issue that strongly affects the client but does not prevent the client from performing essential system functions. Typically a workaround can be provided, but may be cumbersome.

Emergency: Critical issue that prevents the client from performing essential system functions. Emergency issues would be considered “show stoppers” where no workaround is available.