Client Support Ticket
ROI Managed Services Request Form
In order to streamline support requests and better serve you, we utilize this support ticket system.
Please use the form below to report an issue. A representative from R.O.I. will be contacting you shortly after you submit your issue.
Service Request Form
If you have any questions about how to use this form please email firstname.lastname@example.org
Support Case Priorities
Low : Lesser issue that is an annoyance but does not affect system function in a significant way. These tend to be cosmetic issues or affect parts of the system that are rarely used.
Normal : Moderate issue that is an inconvenience but does not affect essential system functions in a significant way. Typically a workaround can be provided that is not cumbersome.
High: Serious issue that strongly affects the client but does not prevent the client from performing essential system functions. Typically a workaround can be provided, but may be cumbersome.
Emergency: Critical issue that prevents the client from performing essential system functions. Emergency issues would be considered “show stoppers” where no workaround is available.